The reception area is the focal point of any hotel. It serves as an organizational and informational center and is the first and last place in the facility visited by a guest. It is important not only to properly welcome new guests, but most importantly to take care of them throughout their stay.

Professional service at the reception desk consists of factors such as the level of service, the competence of the staff, their behavior and appearance, professionalism, adherence to procedures, as well as the equipment and appearance of the place.

To begin with, let's focus on the space itself, which should be clearly marked and visible from the front door. It is important to properly light the room, keep it tidy and minimalist - give up unnecessary trinkets that only clutter the space. The reception desk should also be logistically organized so that employees during a single shift can efficiently complete tasks without getting in each other's way.

An important element of the position is the availability of tourist and communication information. Hotel guests appreciate access to up-to-date public transportation schedules, city plans or a list of major attractions with directions.

And what distinguishes a good receptionist?

Above all, kindness, willingness to help and personal culture. A professional receptionist relates to hotel guests with respect and poise, regardless of the situation.

Hotel guests count on efficient answers to questions and solutions to their problems. A good receptionist provides comprehensive answers, with an accompanying smile on their face. They are eager to help in any situation, even if the problem requires more involvement on their part. They avoid phrases such as "I don't know," "it can't be done." In addition, they have thorough knowledge of the facility's work, the amenities offered and additional services.
An important factor in the perception of a receptionist is appearance. We know very well that we can make a first impression only once. 😉

The receptionist should look neat, modest and professional, and the name badge should always be pinned in a visible place.

At New Skanpol Hotel, we make every effort to make your visit not only to the heart of the hotel, but also to the entire facility a comfortable experience. Our qualified staff is always willing to help and prepared for any eventuality. Our goal is to create an environment where guests do not have to worry about anything. Well, maybe only about the choice of activities for a vacation day. 🙂